1. Cancellation Policy

You may cancel your order within 12 hours of placing your order, provided your Fit Preview has not yet been delivered to you.

Cancellation is not possible once your Fit Preview has been delivered, as we are actively working on your curation at that stage.

Cancellation is absolutely not possible once you have approved your Fit Preview. Upon approval, we immediately begin sourcing your specific items from third party retailers. We do not charge any cancellation fee for eligible cancellations.

To request a cancellation within the permitted window, email STITCHR@stitchritis.in with your order number.

2. Refunds for Defective or Damaged Items

If you receive items that are damaged, defective, or materially different from what was presented in your approved Fit Preview, you must report the issue to us within 3 days of delivery.

To process your refund, you will need to send the defective or damaged item(s) back to us. Once we receive and verify the returned item, we will issue a full refund or replacement at our discretion. Refunds are processed within 14 days of us receiving and verifying the returned item.

3. Refunds When STITCHR Cannot Fulfil Your Order

If for any reason we are unable to source and deliver your approved items, we will issue a full refund within 14 days. No return is required in this case, since no items were shipped to you.

4. What Is Not Covered

We do not offer refunds for:

• Change of mind after delivery. You approved every item in your Fit Preview before we sourced it.
• Dissatisfaction arising from inaccurate information provided in your Style Quiz.

5. Exchanges

Exchanges are not guaranteed but are considered on a case by case basis. If you believe there is a significant sizing discrepancy inconsistent with the measurements you provided, or a genuine defect with an item, contact us within 3 days of delivery and we will assess and respond.

6. No Cancellation or Restocking Fees

We do not charge any cancellation fees or restocking fees on eligible refunds or cancellations, in accordance with the Consumer Protection (E-Commerce) Rules, 2020.

7. Your Statutory Rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019. If you are not satisfied with how we have handled your refund request, you may approach the appropriate Consumer Disputes Redressal Commission.

8. Contact